Questions to Ask When Hiring A New Commercial Cleaning Company

Are you looking to replace your existing cleaners with a more efficient and quality-driven team of cleaning professionals? Then, you can find here everything there is to know about hiring a commercial cleaning company in Sydney, including the top questions to ask when hiring a cleaner. CLEANA Commercial Cleaning Company is a highly trusted office cleaning company providing cleaning services to businesses all over Sydney. We have a track record of quality-driven cleaning jobs with a high customer satisfaction rate. Contact us to know more.

Why do you need to find a new cleaning company?

There can be many reasons to find and hire a new commercial cleaning company like Clean Group Commercial Cleaning Company for your business. You might not already have a cleaning provider or may be looking to replace your existing cleaners because you’re not completely happy or satisfied with their performance.

There is a big difference between getting your offices cleaned by a professional and having an in-house team of poorly skilled, cheap-quality cleaners. The latter option is both costly and less efficient in the long term and your offices will certainly not benefit from it. Before it’s too late, you must switch to a professional cleaning company if your existing cleaners are not 100% efficient.

Hiring a new commercial cleaner or cleaning company

The demand for office cleaning services has skyrocketed in the past few years. While this means there will be many more new cleaning companies in the market and huge competition, it also means it will be much harder to find a truly qualified and trustworthy cleaning person for your office.

When looking to hire a commercial cleaning company, you should be aware of unreliable companies that are in it only for profits and do not care a bit about their customers or quality services. You need to spend some time and research the market to find a truly credible cleaning company having an excellent reputation for high-quality cleaning services in your area. Hiring a bad company only to fire them later will only result in a waste of your time and money. It would be better if you utilise this time to research and find a good company and pay for better quality services.

Warning signs to look for in a cleaning company

There are a number of red flags that one can easily notice in a poor-quality cleaning service or company. Make sure to look for these signs and avoid hiring any such company or cleaner that looks suspicious to you.

See how responsive the company is

From the moment they pick up your call or reply to your email for a quote, start noticing their response time and attitude. How much time did they take to respond to the email? How was the reply? Were they polite? Did they show care? Were they actually interested in the job? Did they offer free consulting or a quote? How was the follow-up?

Do they ask follow-up questions?

A legitimate cleaning company that is genuinely interested in serving its customers will always ask follow-up questions such as what your specific needs or goals are and about your premises. If a cleaning company is answering all your questions with a simple “Yes,” this is most probably a sign that they are either not interested or just want you to sign a contract before you can get any serious response from them. They are not really worth it.

The behaviour of the staff

If the first impression of a cleaning company is bad, chances are that the future experiences will also not be good. A cleaning company must be professional and honest in its behaviour from the very first instant you contact them. They must not lie or make fake claims or promises just to get you to hire them. Their way of speaking, use of words, staying on the topic, ability to listen, and attitude are some of the things you should notice. Remember that you might be working with this cleaning company for a long time and should feel comfortable telling them when you’re not happy with a service without worrying about a possible negative response.

Do they care for your time?

How quickly they respond to your request is another thing to look for in a cleaner. Does the response come within the expected turn-around time or do they make you wait unnecessarily? The same behaviour could be repeated when providing cleaning services.

Too many negative reviews or poor rating

It’s a good idea to check the online reviews and customer feedback of a cleaning company before you hire them. And you should not always trust the reviews available on the company’s own website. Instead, look for reviews on third-party platforms such as Google and social media platforms. Do they receive a lot of negative reviews? Do they care to respond to customers’ feedback and in what terms?

You might also want to take direct feedback from their previous clients or employees to know more about their expertise and the quality of their services.

13 Questions to Ask A Commercial Cleaning Company

Now that we have dealt with the red flags to look for and avoid in a cleaning company, let’s now talk about the top questions to ask a prospective cleaner. These questions are mostly concerned with the cleaner’s expertise, skills, way of work, cleaning process, quality, resources, results, etc.

1. Are you licensed?

A cleaning company or provider must obtain a business licence from a proper authority in order to provide cleaning services in a particular region. This verifies that it is a legitimate business and not just another fly-by-night company.

2. Are you insured?

Insurance is a must for all cleaning companies. If a company is providing cleaning services without insurance, it is either not registered or is not in it for the long term. A company that cares for its employees and customers can surely invest in insurance. It is crucial to be sure that your cleaning company is insured so that they can pay for any damages caused by a mistake of their cleaners working on your property.

3. Do you use eco-friendly cleaning supplies?

Eco-friendly cleaning products are a big deal these days, and they are not very hard to occupy and cost nearly the same as alternatives. Using these products will ensure your people are protected against harsh cleaning chemicals. It is better if your cleaning company uses green cleaning supplies.

4. Do you have cleaning experience in my industry?

Having general experience in commercial cleaning is good, but you want someone who has experience in cleaning properties similar to yours. For example, if you have a medical business, you should hire a cleaner with some medical cleaning experience.

5. Do you offer personalised/customised cleaning services?

Many cleaning companies follow a standard cleaning plan or checklist without considering the particular requirements of a customer. Make sure that your cleaning company takes into account your particular cleaning needs and goals and cares enough to build and use a customised cleaning plan.

6. Can you offer flexible scheduling?

Flexible scheduling can be a great deal for businesses that are concerned about cleaning interfering with their work. For example, retail stores and offices might prefer their cleaners to come at a particular hour so as not to disturb their staff and/or customers.

7. What kind of cleaning services do you offer?

It may be routine cleaning that you are looking for or you might want a deep cleaning service. So, it’s crucial that your cleaning company offers that particular type of service that you want. Other common types of commercial cleaning services include gym cleaning, medical cleaning, school cleaning, restaurant cleaning, after builders, and event cleaning.

8. How do you charge for your services, hourly or project-basis?

Both hourly and service-based pricing options can be suitable for different cases. For instance, you may need to hire cleaners only for a couple of hours or for a one-time cleaning job.

9. Do you provide cleaning supplies or will need me to arrange them?

Some cleaning companies provide supplies but not all of them do. So, it’s important to ask this beforehand, so that you can make the right decision about hiring a particular cleaning company. If you think you are unable to arrange supplies, hire a cleaning company that brings its own cleaning products.

10. Do you have and use commercial-grade cleaning equipment?

The use of advanced cleaning equipment and machines such as industrial floor scrubbers, power vacuum, etc. can ensure efficient and quick cleaning, so make sure that your cleaning company brings these equipment with them.

11. Are your cleaners well-trained?

Do ask about the kind of training their cleaners go through and if they provide just one-time training or recurring training to brush up the skills of cleaners in line with the latest industry developments.

12. Will I have the same cleaner or team every time?

This is important because some people do not prefer frequent changes when it comes to their cleaning services. It’s about forming trust and becoming familiar with the customers’ premises, both of which can take time. The cleaning company should be able to provide the same cleaner every time, even at an added cost.

13. Do I need to be present when your cleaners are working?

Some cleaning companies might need someone from the customer’s side to be there when the cleaners are working on the property. This usually happens when there is no dedicated manager provided from the cleaning company’s side. But it can also be about trusting a new cleaning team and the customer himself may not want to leave cleaners alone in the building.

Conclusion

Finding a commercial cleaner is not easy. Do your due diligence, ask around, ask for references, ask questions, think before signing anything, and take free trials and quotes whenever possible. Do not get into a relationship that you cannot get easily out of. These tips will help make the job easier for you and save you considerable time in research. Hire the right cleaning professionals from a reputable commercial cleaning company like Clean Group only.